We ship within 4 business days from when you have placed your order via USPS Priority Mail. Shipping is $6.80 for any size order. Tracking number will be provided via email. We are currently shipping only to addresses in the US. Items $30 or under will be carded and placed in ziplock baggies. Items over $30 will arrive in boxes (and carded if earrings). Guaranteed to be lovingly packed!
If for some reason you are not fully satisfied with your purchase, we will gladly refund y our purchase. Send us an email which includes your contact information, the item purchased, and explain the reason for the return. The Item(s) must be returned in original condition to us within 7 business days of the delivery date for refund. We will not, however, refund any shipping costs
Taking Care of GretchenC Jewelry
GretchenC Jewelry is handcrafted with love and should be cared for with love. Best practice is to store them in the ziplock baggie or box that was provided to you at purchase. For earrings, store them long term carded and in the ziplock bag. Try to avoid shoving them into pockets or loose in a purse. Avoid leaving the on a windowsill or outside in the direct sun for several hours.
GretchenC Jewelry is 100% guaranteed for workmanship issues for one month from date of purchase. If something bad happens please email GretchenC and let us know what happened. If possible send photos. And most of all, save those beads! If it's determined that it was a workmanship issue (because you lovingly cared for the jewelry), original piece must be returned to GretchenC and will be repaired or replaced at no cost. If it is determined that what happened is not a workmanship issue (let's face it you know that it was the dog's fault), please email GretchenC and we will come up with a plan for you at very reasonable rates.
For those of you that live in Chicago and know me OR are planning to go to one of my shows and pick up your purchases in person, please use the coupon PICKUP at check out. That will remove the cost of shipping. You must also leave me a note at checkout in the "Note to Seller" box identifying yourself and how you plan on picking up the goods.. I reserve the right to refuse any purchase that uses this coupon that does not comply with this policy.
Illinois residents will be prompted to pay Sales Tax on checkout.